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I am getting a bit frustrated with Jayco

Yahoo Message Number: 1189
Getting the RV ready for its first trip and had a few irritating
issues come up. First, the gas strut to hold the coach door open
decided to die, so we now use bungee cords to hold the door open.
Nice look on a brand new RV.

That is a minor annoyance compared to the fact the Powergear leveler
has no idea of what level is and pretty much always thinks the rear
right needs to be raised. Okay, so I have to recalibrate it, no big
deal.....until the dealer tells me not to recalibrate it in case it is
a bad circuit board, and if I mess with it I will void the warranty.
Hmmmmmmmm.

Why, you may ask, did I bother to call the dealer? Well that was to
express my concern that when the front levelers are down, the driver's
door will not open, or if open, will not shut. I checked and the door
latch is a full 1/4" or more off when the levelers are down. No
simple adjustment is going to fix this and it doesn't seem right. I
found this a bit distressing. I am still waiting for the replacement
backup camera monitor anyway, so I guess it is no great hardship that
I need to drive the RV an hour away for another service visit. They
had it about a month last time for minor repairs. Most of that time
was spent fighting with Jayco over what they would and would not cover
and waiting for parts.

I don't know what Jayco will do on the leveler. Probably tell me I
shouldn't need to use the driver's door with the jacks down anyway, so
no big deal. I have had to fight them on almost every warranty issue
and they still refuse to fix the rear bumper, which is 1.5" higher on
one side than the other. Purely cosmetic, you see...not under warranty.

When I picked the thing up from its long stay at the dealer last time,
the service guy went over what Jayco would not authorize repairs for
and why. When he explained that a sliding door that would not latch
was "engineered" that way and so nothing could be done, the other
service guy a few feet away actually began laughing. I would have
found it funny, too. We agreed that jayco's explanation translated to
"You are lucky the door closes at all."

Later, the service writer I had been working with stood looking at my
bumper, shook his head and said it looked terrible, that he had never
seen a bumper that far off level and I should write to Jayco again and
send more photos. I suggested I might just get a bumper sticker made
that reads "Jayco thinks this bumper is level"

"Located in the heart of Amish country and with a history dating back
to 1968, Jayco's mission has remained unchanged since the beginning:
to build exemplary RV's and provide customers with extraordinary
service after the sale."

I don't know whether to laugh or get angry when I read that.

Re: I am getting a bit frustrated with Jayco

Reply #1
Yahoo Message Number: 1190
Attachments :

JD wrote:

Quote
Getting the RV ready for its first trip and had a few irritating
issues come up.

Oh boy, I guess you have had some initial issues :-(

Quote
That is a minor annoyance compared to the fact the Powergear leveler
has no idea of what level is and pretty much always thinks the rear
right needs to be raised.

I don't know how they'd even know you recalibrated it as it's strictly a
software reset. I did it to mine and have attached the instructions in
case you don't have them.

Quote
Why, you may ask, did I bother to call the dealer? Well that was to
express my concern that when the front levelers are down, the driver's
door will not open, or if open, will not shut.

Interesting because I just started having this problem. It surely seems
like there is enough frame tweaking to affect the drivers door.

Quote
was spent fighting with Jayco over what they would and would not cover
and waiting for parts.

I can appreciate this because I've already seen some of it with my visit
to drop mine off Tuesday.

Quote
I don't know what Jayco will do on the leveler. Probably tell me I
shouldn't need to use the driver's door with the jacks down anyway,

You're probably right :-(

Quote
and they still refuse to fix the rear bumper, which is 1.5" higher on
one side than the other. Purely cosmetic, you see...not under warranty.

This is simply BS, it's shoddy workmanship and should be recognized as
such by them.

Quote
When he explained that a sliding door that would not latch
was "engineered" that way and so nothing could be done, the other
service guy a few feet away actually began laughing.

Holy crap, this is just unreal. I assume these are the bedroom closet
doors you're having problem with? So far the only problem I'm having
with mine are the adjusters not holding their position so when it comes
home I'll be using a lot of locktite on them as I readjust them.

Quote
seen a bumper that far off level and I should write to Jayco again and
send more photos. I suggested I might just get a bumper sticker made
that reads "Jayco thinks this bumper is level"

I like the sticker idea, but my big questions is why the heck a dealer
wouldn't be on the phone instead of telling you to email them.

Good luck with the repairs and trip.

Take care,
Greg

Re: I am getting a bit frustrated with Jayco

Reply #2
Yahoo Message Number: 1192
, Greg Gimlick
wrote:
Quote
I don't know how they'd even know you recalibrated it as it's
strictly a software reset. I did it to mine and have attached the
instructions in case you don't have them.

Your attachment didn't come through, but once I figure out which model
controller I have, I can download the instructions from the Powergear
website. I agree that the dealer probably wouldn't know, but I am a
bit leary of messing with it, and a little hesitant to use them. I
think for this weekend I will just drive up on levelers as necessary
and not mess with the power levelers, or manually put them down just
to stabilize the coach.

Quote
Interesting because I just started having this problem. It surely
seems like there is enough frame tweaking to affect the drivers door.

I don't really know much about such things, but I have to suspect that
if it is causing that much torque on the cab, eventually something
will break or become misaligned or whatever and it can't be a good
thing. I would almost feel better if both the driver and passenger
doors stuck.

Quote
Holy crap, this is just unreal. I assume these are the bedroom closet
doors you're having problem with? So far the only problem I'm having
with mine are the adjusters not holding their position so when it
comes home I'll be using a lot of locktite on them as I readjust them.

It's the slider between the main living area and the bathroom. It is
sufficiently misaligned that it won't latch. If you grab the door at
the top and hold it just right while carefully turning the latch, it
will latch, but it isn't easy. Truthfully, this isn't a major issue
but I would have been embarrassed to send that product to the dealer.
When we take the dogs it would be nice to be able to block them into
or out of one area sometimes and I would want to latch it for that
purpose.

Quote
I like the sticker idea, but my big questions is why the heck a dealer
wouldn't be on the phone instead of telling you to email them.

They tried, repeatedly, even taking digital photos and emailing them
to Jayco. Jayco's response was that the amount the bumper is off
should be measured by how much one side is higher or lower than the
center of the bumper, not the difference between one side and the
other. By that measurement, the bumper is closer (according to them)
to 1/2" off and is "barely noticeable."

I am going to send them a nice email with my own pictures, but doubt
they will fix it. The dealer estimated .5-1 hr to grind out the
mounting holes and re-attach the bumper so I am guessing this would
cost Jayco less than a hundred bucks. I guess we know what goodwill
is worth. I didn't even ask them to fill the holes in the back of the
coach, I did that myself along with a bunch of other stuff.

I think I can argue that the twisting cab is a safety issue/major
problem (and I think it is!) and force them to take care of that, but
probably not on the first try. I can't wait to see what crops up on
this trip. I am taking extra tools, extra duct tape, extra bailing
wire and some other stuff with me.


Re: I am getting a bit frustrated with Jayco

Reply #4
Yahoo Message Number: 1194
Sounds like you have a Dealer problem, not necessarily a Jayco problem. My dealer has never failed to provide timely service or get approval for any reasonable warranty item. If your dealer agrees the bumper is out of alignment THEY should fix it. You didn't buy the RV from Jayco, you bought it from the dealer. They should be your advocate and "head shaking" doesn't get it done! I guarantee Jayco did not "engineer" a sliding door that would not latch or we would all have the same problem. If you accept the service techs faulty logic, you are letting them off the hook.
Back to the real problem, call PowerGear technical support directly. I had a failure, called their Technical Support, talked to the tech for five minutes and explained the symptoms, he ask a few questions, sent me a new control box at No Charge with easy installation instructions. That was it, 2 days later I had the unit, 20 minutes to install and recalibrate.....problem solved. Nice people, great service!
BTW, speaking of the dealers faulty logic and misinformation......how would anyone know you had tried to recalibrate the leveling system?? Sounds like stonewalling to me.
Do you think Jayco determines how long your dealer keeps your rig before fixing it? No, your dealer either doesn't know what they are doing, doesn't know how to schedule their work load, or is willing to accept unreasonable lead times in getting replacement parts from their supplier......Jayco or whomever. Anyway you look at it, THEY have a problem they are willing to share with you.
I understand your frustration, but it needs to be directed at proper source. Good luck ~

Craig

P.S. You might consider an independent repair shop. They provide Customer Service, or they don't stay in business.

From: KodiakChassisClassC@yahoogroups.com [mailto:KodiakChassisClassC@yahoogroups.com] On Behalf Of JD
Sent: Thursday, June 12, 2008 8:38 AM
To: KodiakChassisClassC@yahoogroups.com
Subject: [KodiakChassisClassC] I am getting a bit frustrated with Jayco


Getting the RV ready for its first trip and had a few irritating
issues come up. First, the gas strut to hold the coach door open
decided to die, so we now use bungee cords to hold the door open.
Nice look on a brand new RV.

That is a minor annoyance compared to the fact the Powergear leveler
has no idea of what level is and pretty much always thinks the rear
right needs to be raised. Okay, so I have to recalibrate it, no big
deal.....until the dealer tells me not to recalibrate it in case it is
a bad circuit board, and if I mess with it I will void the warranty.
Hmmmmmmmm.

Why, you may ask, did I bother to call the dealer? Well that was to
express my concern that when the front levelers are down, the driver's
door will not open, or if open, will not shut. I checked and the door
latch is a full 1/4" or more off when the levelers are down. No
simple adjustment is going to fix this and it doesn't seem right. I
found this a bit distressing. I am still waiting for the replacement
backup camera monitor anyway, so I guess it is no great hardship that
I need to drive the RV an hour away for another service visit. They
had it about a month last time for minor repairs. Most of that time
was spent fighting with Jayco over what they would and would not cover
and waiting for parts.

I don't know what Jayco will do on the leveler. Probably tell me I
shouldn't need to use the driver's door with the jacks down anyway, so
no big deal. I have had to fight them on almost every warranty issue
and they still refuse to fix the rear bumper, which is 1.5" higher on
one side than the other. Purely cosmetic, you see...not under warranty.

When I picked the thing up from its long stay at the dealer last time,
the service guy went over what Jayco would not authorize repairs for
and why. When he explained that a sliding door that would not latch
was "engineered" that way and so nothing could be done, the other
service guy a few feet away actually began laughing. I would have
found it funny, too. We agreed that jayco's explanation translated to
"You are lucky the door closes at all."

Later, the service writer I had been working with stood looking at my
bumper, shook his head and said it looked terrible, that he had never
seen a bumper that far off level and I should write to Jayco again and
send more photos. I suggested I might just get a bumper sticker made
that reads "Jayco thinks this bumper is level"

"Located in the heart of Amish country and with a history dating back
to 1968, Jayco's mission has remained unchanged since the beginning:
to build exemplary RV's and provide customers with extraordinary
service after the sale."

I don't know whether to laugh or get angry when I read that.


Re: I am getting a bit frustrated with Jayco

Reply #5
Yahoo Message Number: 1195
Quote
Your attachment didn't come through, but once I figure out which model
controller I have, I can download the instructions from the Powergear
website.

Hmmm, maybe Yahoo stripped it or something, I sent two versions and I
got them from the Powergear website.

Quote
I don't really know much about such things, but I have to suspect that
if it is causing that much torque on the cab, eventually something
will break or become misaligned

I don't think you need to know a lot to know it can't be good :-) If it
binds the door when the jacks are down, then the frame is twisting.

Quote
It's the slider between the main living area and the bathroom.

Oh, so far no problem there for me.

Quote
They tried, repeatedly, even taking digital photos and emailing them
to Jayco. Jayco's response was that the amount the bumper is off
should be measured by how much one side is higher or lower than the
center of the bumper

This is just nuts. If the dealer is really doing what he says then Jayco
is treating him unfairly.

Quote
I think I can argue that the twisting cab is a safety issue/major
problem (and I think it is!) and force them to take care of that

I'll be interested to hear what they say about that.

Quote
I am taking extra tools, extra duct tape, extra bailing
wire and some other stuff with me.

I told my wife I'd be carrying a lot more and different tools, etc on
the next trip.

I just got a call from my dealer asking if I had gotten a TSB about the
exhaust hanger because the info they had said the 32SS wan't included. I
told her what I had and that it had my serial number so she said, "okay,
I'll order the parts and have it done while it's here."

I think they might be mixing it up with the gas line recall.

Take care,
Greg

Re: I am getting a bit frustrated with Jayco

Reply #6
Yahoo Message Number: 1196
Craig wrote:

Quote
Sounds like you have a Dealer problem, not necessarily a Jayco
problem. My dealer has never failed to provide timely service or get
approval for any reasonable warranty item.

I'd agree except apparently they did call Jayco about his bumper. I know
I can tell my dealer doesn't always agree with some of the things I
bring to his attention or he thinks they're petty, but he ends up doing
them in the end. He also knows I was in that business many years ago and
know a little bit about how it works. He has also made money off me in
the past and hopes to in the future so that helps. Sometimes I have to
stand my ground and give him a look before he finally says they'll take
care of something. I don't mind paying for what I owe, but if it's under
warranty and I didn't break it I figure I don't owe.

Quote
If you accept the service techs faulty logic, _you_ are
letting them off the hook.

Yup, one of the techs yesterday said he's never seen a slideout awning
come undone and said it in such a way I could tell he didn't believe me.
There were a couple of tense moments before the owner mentioned he
should return to the shop. I told David that I took offense to his tone
and he understood me. All I want is to have it checked out, I didn't say
it was junk.

Quote
doing, doesn't know how to schedule their work load, or is willing to
accept unreasonable lead times in getting replacement parts from their
supplier......Jayco or whomever. Anyway you look at it, THEY have a problem
they are willing to share with you.

This is my dealers problem, they just aren't geared towards doing a
bunch of service work. The sales side couldn't be better, but the
service side can be very frustrating. Once you get the owner involved
things move along, but it shouldn't take that. I was told they wouldn't
get to my unit for up to two weeks if I brought it over this week, but I
made the point if it was sitting in my storage facility it wouldn't be
getting worked on either and I know they don't order parts until they
look things over. Let it go there and have them look over the list and
see what needs to be ordered and they can be coming in while he's
scheduling time to work on it.

Service isn't brain surgery, but does require some due diligence.

Take care,
Greg

Re: I am getting a bit frustrated with Jayco

Reply #7
Yahoo Message Number: 1197
Attachments :

Greg, I got your attachment. JD, here it is again.

From: KodiakChassisClassC@yahoogroups.com [mailto:KodiakChassisClassC@yahoogroups.com] On Behalf Of Greg Gimlick
Sent: Thursday, June 12, 2008 11:07 AM
To: KodiakChassisClassC@yahoogroups.com
Subject: Re: [KodiakChassisClassC] Re: I am getting a bit frustrated with Jayco



Quote
Your attachment didn't come through, but once I figure out which model
controller I have, I can download the instructions from the Powergear
website.

Hmmm, maybe Yahoo stripped it or something, I sent two versions and I
got them from the Powergear website.

Quote
I don't really know much about such things, but I have to suspect that
if it is causing that much torque on the cab, eventually something
will break or become misaligned

I don't think you need to know a lot to know it can't be good :-) If it
binds the door when the jacks are down, then the frame is twisting.

Quote
It's the slider between the main living area and the bathroom.

Oh, so far no problem there for me.

Quote
They tried, repeatedly, even taking digital photos and emailing them
to Jayco. Jayco's response was that the amount the bumper is off
should be measured by how much one side is higher or lower than the
center of the bumper

This is just nuts. If the dealer is really doing what he says then Jayco
is treating him unfairly.

Quote
I think I can argue that the twisting cab is a safety issue/major
problem (and I think it is!) and force them to take care of that

I'll be interested to hear what they say about that.

Quote
I am taking extra tools, extra duct tape, extra bailing
wire and some other stuff with me.

I told my wife I'd be carrying a lot more and different tools, etc on
the next trip.

I just got a call from my dealer asking if I had gotten a TSB about the
exhaust hanger because the info they had said the 32SS wan't included. I
told her what I had and that it had my serial number so she said, "okay,
I'll order the parts and have it done while it's here."

I think they might be mixing it up with the gas line recall.

Take care,
Greg

Re: I am getting a bit frustrated with Jayco

Reply #8
Yahoo Message Number: 1198
, "Craig Davis"
wrote:
Quote
Greg, I got your attachment. JD, here it is again.

Greg,

I think this is more of the same old problem where the only one who can
see attachments are those who have their Yahoo preferences set up for
receiving each individual post via individual email. If you opt for the
digest or try going directly to the group to read messages then the
attachments will never show up. The alternative, that makes sure
everyone has access to the attachment, is to upload the attachment to
the group photos or files database and then link to it. A little more
work but it makes sure everyone has immediate access to attachments and
possibly just as important, it makes sure anyone can easily go back at
a future date to review the item.

Bill

Re: I am getting a bit frustrated with Jayco

Reply #9
Yahoo Message Number: 1199
Bill, I got the attachments as well and I was about to send Greg a note when your post arrived.

Greg, would you please post both docs to the Files section. At this time there are only four items there that I posted for GM, Allison and UltraRide. The calibration docs would be good additions.

Don


On 12-Jun-08, at 2:51 PM, berfle624 wrote:


Re: I am getting a bit frustrated with Jayco

Reply #10
Yahoo Message Number: 1200
Don wrote

Quote
Greg, would you please post both docs to the Files section.

Yup, thanks I should have thought of that.

Take care,
Greg

Re: I am getting a bit frustrated with Jayco

Reply #11
Yahoo Message Number: 1201
Bill wrote:

Quote
everyone has access to the attachment, is to upload the attachment to
the group photos or files database and then link to it.

Didn't think of it at the time, but will try to remember to do so in the
future, thanks.

Take care,
Greg

Re: I am getting a bit frustrated with Jayco

Reply #12
Yahoo Message Number: 1218
Here is the CEOs address and I can ensure you it will get some
attention: Wilber Vontrager, 903 South Mian Street, Middlebury, In.
46540. Send the letter certified. I have never had another issue
with them since I contacted him directly. Dane