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The nightmare continues

Yahoo Message Number: 1432
After a month at the dealer, they told me the Greyhawk was finally
repaired. A new inverter, a new control board in the generator, a new
thermostat for the fantastic fan, a new door strut, a new switch for
the generator, some other parts and a bunch of labor.

Jayco refused to do anything about the coach door sticking when the
jacks are down or when it gets cold outside, saying it is not a
warranty issue, but the dealer adjusted the door. We'll see. Jayco
refused to authorize any fix to the leveler control box that keeps
falling off, other than screwing it back into the same place it fell
off of. The dealer agreed with me that there was no way it would hold
and put some double stick tape on it. I don't know if that will work;
it doesn't seem very professional. The dealer said the problem is
that Jayco just screws them into luaun with no backing or other
support, and relies on their light weight to keep them from falling off.

The dealer did succeed in finding the antenna booster button, but had
to remove the DVD player to get to it, either to find it or switch it
on, I am not sure which. They tried to charge me for doing so, but
relented and wrote off the charge when I argued that simply asking
where the thing was located was not a repair request. They told me
not to try and use the button as it was impossible to reach. I asked
about turning the booster off if I wanted to hook up to cable and they
pretty much said not to do that....so that is that.

Okay, fine. So I look at the tv/dvd cabinet while the repair guy is
standing there. The shelf supporting the dvd had broken loose. Upon
further inspection, the service guy pointed out that the entire side
panel of the cabinet had warped (I guess from sitting in the sun for a
month at the dealer). Back into the shop it goes. About a half hout
later it comes back out and had been clamped, glued and maybe stapled
back together. The service guy said the whole thing was warping and
that I better keep an eye on it. I asked if they could order the
parts now and I would bring it back in a month when they came in, so
the RV didn't have to sit around at the dealer, but he said that since
it was temporarily fixed now, jayco would not authorize further repair
until it fell apart...I would have to wait until then.

So, I hop in the driver seat and look up at the replaced backup
monitor and see it is barely attached to the ceiling of the cab. I go
and get the service guy again, who shows me how it is attached with
little spring clips that simply hold it in place with pressure. He
fiddled around with it for about 10 minutes and got it positioned
correctly and suggested I avoid touching it too much and keep an eye
on that, too.

Well, I get it back home and guess what? The light fixture over the
dinette has fallen out again. It made it about 65 miles. I look at
it more closely and see the repair consisted of twisting the fixture
about an inch and screwing it into the vinyl again. I called the
dealer and complained and they told me, quite bluntly, that I should
expect things to continue breaking, falling off and failing for the
next year or so, and that I will probably need to get something fixed
after each of the first half dozen or so trips (now, keep in mind that
so far, each repair visit has lasted a month to six weeks). They said
that jayco will not authorize real repairs until minor fixes are tried
and fail, and that they had performed the standard repair for that
kind of thing, which was all jayco would authorize. I think what he
meant was that jayco expects them to stall any real repairs until the
warranty runs out. He also told me that if the dealer notices a
defect, jayco will not authorize a repair, they have to wait and see
if the customer complains.

The dealer says that this is typical of all RVs, regardless of
manufacturer or price, but this is my 4th rv, and my 3rd new one, and
it has been the worst (and the most expensive) so I don't know if I
believe him.

I don't know who is responsible for what, but so far my direct
dealings with jayco haven't been very rewarding, and they have refused
to fix the bumper that is clearly crooked, describing it as a cosmetic
issue not covered by warranty.

So, I walk out of the RV to go into the house. As I walk by the right
rear of the coach, I notice the bubble. Yes, the sidewall is
delaminating. I fear that will be declared to be cosmetic as well. I
have had this thing for 8 months, out of which it has been in for
service for 2.5 months. I have used it once. It obviously now needs
sidewall work, and I have no idea how long that will take; it needs
the dinette light fixture repaired again, the tv cabinet will need to
be replaced; I don't know if the backup monitor will stay in place and
I have no idea what else is about to go wrong. On the plus side, the
new door strut works great and the solar system I installed is working
nicely. I haven't had the nerve to see if they fixed the dinette
correctly or to see if I can open the doors when the levelers are
down. I don't even want to go near the rv, not knowing what else I
will find.

I am so disappointed in this thing. If I thought there was a prayer
of selling it for anywhere close to what I paid it would be on
craigslist in the morning. If I ever get the problems corrected I
will have to keep it forever, as I don't want to go through this again.

If you are looking at getting an RV and if you read this in time,
please, for the love of G**, don't buy a Jayco.

To those of you who have a jayco and are happy, I envy you, and please
don't attack me for describing my problems. For those who have had
good service from jayco, I only hope I will someday become one of you,
because right now, it ain't happening.

Re: The nightmare continues

Reply #1
Yahoo Message Number: 1433
JD, I know how you feel. We had that experience with our 2004 Winnebago Journey and it cost us a LOT more than the 32SS (by the way, refresh my memory - do you have the 32SS or the 33DS?). Our Ambassador wasn't a lot better but at least we got it debugged before we traded it - which was not the case with the Journey.

This type of experience makes one want to say "stuff your products" to the entire RV manufacturing group. Sadly, they are getting theirs now and one has to feel some sympathy for the workers - but it really has been the workers who are now being laid off who, under managements' direction have been turning out such inferior products right across the board.

Don


On 22-Jul-08, at 8:59 PM, JD wrote:


Re: The nightmare continues

Reply #2
Yahoo Message Number: 1434
Man that really is tragic to have to put up with all those problems and
get the run around when they are pinned down. You are just amazed when
people mention customer service, then we find doesn't exist. And people get mad when we
scoff at Made in America it doesn't have the same meaning as it did 35 years ago.!!!
We build the best of this and that..........well if we can WHY DON'T WE ???

JD wrote:

Re: The nightmare continues

Reply #3
Yahoo Message Number: 1437
Holy Smokes JD... and we thought WE had problems. It's a damn shame how
you are being treated for simply requesting fixes to stuff they (Jayco
& dealer) screwed up in the first place. It's all scary stuff but the
de-lam, Wow... that's a real kicker! With the amount of out-of-service
time you've had already and the likelihood of more on the way, it may
be time to start researching your state's lemon law requirements before
the warranty period is over. Best of luck to you as you slug your way
through all this. There are a fair number of Jayco/Kodiak owners (and
growing) on this board and we all will be anxious to see how your
situation plays out. Please keep us all posted. Bill

Re: The nightmare continues

Reply #4
Yahoo Message Number: 1440
, "berfle624"
wrote:
Quote
Holy Smokes JD... and we thought WE had problems. It's a damn shame how
you are being treated for simply requesting fixes to stuff they (Jayco
& dealer) screwed up in the first place. It's all scary stuff but the
de-lam, Wow... that's a real kicker! With the amount of out-of-service
time you've had already and the likelihood of more on the way, it may
be time to start researching your state's lemon law requirements before
the warranty period is over. Best of luck to you as you slug your way
through all this. There are a fair number of Jayco/Kodiak owners (and
growing) on this board and we all will be anxious to see how your
situation plays out. Please keep us all posted. Bill

Well, I am a bit calmer now. The thermostat still didn't work the
fan, so I fixed it last night. They had it screwed so tight to the
wall it wouldn't work. First from Jayco, then the dealer ordered a
new one and replaced it and it didn't work either. I put a couple
small washers under the screws and it works now. The original
thermostat probably worked fine, too, if it had been installed right.
I'm nopt going to tell them I fixed it, I'll probably void the warranty.

More importantly, I realized the de-lam is on a hinged wheel well, so
I guess there is a reasonable chance I can just get that part replaced
and don't have to deal with an entire sidewall. I examined the rv and
couldn't find any more spots.....yet.

I put a bigger screw in the light fixture and it will hold, sort of,
for awhile. How much would it cost to put it together right in the
first place? A couple bucks?

Like most states, the Lemon Law in mine doesn't cover an RV, so I
would have to get relief under the federal law, Magnuson-Moss. It
wouldn't be the first time Jayco dealt with that law, based on my
quick research. I really don't need the headache, though. But I am
not ruling it out.

Frankly, part of the problem is us. These manufacturers know they can
get away with this stuff. I bet a lot of people just accept
substandard parts and construction and the rest of us can't seem to do
much about it. I imagine I am not the only one who remembers when
"Made in Japan" was a joke. Then came quality electronics from Japan
and the little econo-boxes from Honda, Toyota, Subaru. Lo and behold,
their cars held up better and longer and their televisions, stereos
and other electronics made ours look like junk. The Japanese cars
eventually almost put the US manufacturers out of business, until they
decided to improve quality, warranties, etc.

I guess the same can't happen to RVs for a number of reasons, (too
bad) but the only excuse for their their poor quality and poor service
is because they can get away with it. I mean, in how many industries
could a dealer look at you with a straight face and say it will
probably take a year and maybe a half dozen or more repair trips to
"resolve all the problems?" None of us would buy such a car or
washing machine or whatever. Could you imagine buying a Toyota and
having Toyota agree that a bumper was crooked but say its just
cosmetic so we don't cover it? I highly doubt it.

If we stopped buying these things due to their low quality, I think we
would see a quick change.

On the bright side, the generator and inverter work great and most of
the dirt and scuffs from the service guys will wash up pretty quick
(Does anyone have a suggestion for getting ink off of leather?)

Well, I'm getting all worked up again, so I will stop now. Later
today I will have a couple stiff drinks and then go operate the
slideout and see if the dinette stays together. First I'll ask my
wife to lock up any possible weapons that I could get to(I'm joking
about that last bit).

I am not doing any suspension upgrades at this point. I guess
something my little boy said a couple months ago may have more merit
than I thought: "Gee, dad, after you get all these things fixed it
will be worth more than when you bought it because it is better than a
new one."

If he said it today, I wouldn't laugh like I did then.

Re: The nightmare continues

Reply #5
Yahoo Message Number: 1441
I would try DL handcleaner on the ink.
Rich in Michigan

In KodiakChassisClassC@yahoogroups.com, "JD"  wrote:
Quote
, "berfle624"
wrote:

Holy Smokes JD... and we thought WE had problems. It's a damn
shame how

Quote
you are being treated for simply requesting fixes to stuff they
(Jayco

Quote
& dealer) screwed up in the first place. It's all scary stuff but
the de-lam, Wow... that's a real kicker! With the amount of out-of-
service time you've had already and the likelihood of more on the way, it
may be time to start researching your state's lemon law requirements
before the warranty period is over. Best of luck to you as you slug your
way through all this. There are a fair number of Jayco/Kodiak owners
(and

Quote
growing) on this board and we all will be anxious to see how your
situation plays out. Please keep us all posted. Bill

Well, I am a bit calmer now. The thermostat still didn't work the
fan, so I fixed it last night. They had it screwed so tight to the
wall it wouldn't work. First from Jayco, then the dealer ordered a
new one and replaced it and it didn't work either. I put a couple
small washers under the screws and it works now. The original
thermostat probably worked fine, too, if it had been installed
right.

Quote
I'm nopt going to tell them I fixed it, I'll probably void the
warranty.
Quote
More importantly, I realized the de-lam is on a hinged wheel well,
so I guess there is a reasonable chance I can just get that part
replaced and don't have to deal with an entire sidewall. I examined the rv
and couldn't find any more spots.....yet.

I put a bigger screw in the light fixture and it will hold, sort of,
for awhile. How much would it cost to put it together right in the
first place? A couple bucks?

Like most states, the Lemon Law in mine doesn't cover an RV, so I
would have to get relief under the federal law, Magnuson-Moss. It
wouldn't be the first time Jayco dealt with that law, based on my
quick research. I really don't need the headache, though. But I am
not ruling it out.

Frankly, part of the problem is us. These manufacturers know they
can get away with this stuff. I bet a lot of people just accept
substandard parts and construction and the rest of us can't seem to
do much about it. I imagine I am not the only one who remembers when
"Made in Japan" was a joke. Then came quality electronics from
Japan and the little econo-boxes from Honda, Toyota, Subaru. Lo and
behold,

Quote
their cars held up better and longer and their televisions, stereos
and other electronics made ours look like junk. The Japanese cars
eventually almost put the US manufacturers out of business, until
they decided to improve quality, warranties, etc.

I guess the same can't happen to RVs for a number of reasons, (too
bad) but the only excuse for their their poor quality and poor
service is because they can get away with it. I mean, in how many
industries could a dealer look at you with a straight face and say it will
probably take a year and maybe a half dozen or more repair trips to
"resolve all the problems?" None of us would buy such a car or
washing machine or whatever. Could you imagine buying a Toyota and
having Toyota agree that a bumper was crooked but say its just
cosmetic so we don't cover it? I highly doubt it.

If we stopped buying these things due to their low quality, I think
we would see a quick change.

On the bright side, the generator and inverter work great and most
of the dirt and scuffs from the service guys will wash up pretty quick
(Does anyone have a suggestion for getting ink off of leather?)

Well, I'm getting all worked up again, so I will stop now. Later
today I will have a couple stiff drinks and then go operate the
slideout and see if the dinette stays together. First I'll ask my
wife to lock up any possible weapons that I could get to(I'm joking
about that last bit).

I am not doing any suspension upgrades at this point. I guess
something my little boy said a couple months ago may have more merit
than I thought: "Gee, dad, after you get all these things fixed it
will be worth more than when you bought it because it is better
than a


Re: The nightmare continues

Reply #6
Yahoo Message Number: 1445
Gary,

I feel your pain! I believe it's time to start speaking with the company's Operations Manager or at least someone below the president of the company. I've had my fair share of warranty issues with my Gulfstream Endura so much so that my wife likes the idea of going back to our Outback 5th wheel.

I don't particularly subscribe to the "squeaky wheel gets the grease/oil" attitude, but due to the investment all of us made on these "Super C" and the sub standard service we receive when needed, sometimes it's warranted.

I was being bounced around local dealers due to the fact that Gulfstream has a bad reputation for not paying promptly for warranty repairs. I'm not sure if this is true or not; I just wanted my coach fixed!!

After a few calls to the Operations Manager, things seemed to be approved on a timely basis and repairs were done to "My Satisfaction". Also, in speaking directly with the OM; I found about 70% of what i was told by my local dealer was embellished. Most calls were either not made to gulfstream or gulfstream was only told part of the issue I was having with my coach.

Frankly, I dont really believe either one of them!! I don't care you lies or embellishes the most as long as they do the repairs timely and to my satisfaction!!!!!!!!!!!

Trx...

Gary Myers wrote:

Re: The nightmare continues

Reply #7
Yahoo Message Number: 1447

I find it interesting that we are compelled to apologize when we have problems and post them... please don't take these comments as a criticism of your post. I applaud anyone who is willing to step forward and expose these issues, because if we didn't do this, others would not learn from our experiences. I feel the purpose of these forums is to do exactly what you are doing... and hopefully, others will follow by not supporting a manufacturer that takes great comfort in taking our hard earned dollars, only to build an inferior product.

Just as you have the freedom to expose your issues, others can express the positives about their experiences as well.
There can be only one message that is going out to the industry as a whole...produce a safer and better quality product. They literally hate these forums, because it provides a "soapbox" where we can vent our issues. I can think of no reason why we would post lies about these issues, because there would be no purpose in doing so. Yet we know for a fact that the RV industry and their dealership networks lie or deceive us continually to "make us go away."

There are Internet companies that join groups such as ours solely for the purpose of "defending" a particular company on these posts, and they do so for a fee, but as long as these forums exist and we can express the truth, we will have a strong arm to flex.

Denny


Re: The nightmare continues

Reply #8
Yahoo Message Number: 1449
Our Journey was at the dealer for 2 months on one occasion (and the other visits in the first hear took it to 3 months total). Our Ambassador was at the dealer for 3 months on one occasion in the first year. I suggested to the Monaco/Holiday Rambler service guy I was dealing with at head office that the warranty should be extended for three months. He laughed in my face (well over the phone) and then expressed considerable annoyance with me. I wonder if he still has a job?

Don



On 23-Jul-08, at 11:07 AM, berfle624 wrote:


Re: The nightmare continues

Reply #9
Yahoo Message Number: 1450
Quote
He laughed in my face (well over the phone) and then
expressed considerable annoyance with me. I wonder if he still has a
a job?

Don

I think he works for Jayco these days... :-)

Re: The nightmare continues

Reply #10
Yahoo Message Number: 1451
Wouldn't surprise me. One thing I have found is that all of the manufacturers share the same quality control team. Larry, Curly and Moe.

Don

ps. Jayco must be wondering about its brilliant timing with respect to the development and introduction of the Embark.


On 24-Jul-08, at 9:05 AM, berfle624 wrote:


Re: The nightmare continues

Reply #11
Yahoo Message Number: 1452

I picked up this thread on another forum for diesel owners....

"Well they have been bringing the Freightliners in the building so production has started. I talked to a production line manager (at least he said he was) and he said they are developing more units on the Freightliner chassis and the Seneca toy hauler will be the first to go and be replaced. He said it looks like the 5500 will eventually only be used in a gas form as an entry level (if you can call it that) super c."

The guy that wrote it said he lived next door to the Jayco plant where they built the Super C's...

Denny


Re: The nightmare continues

Reply #12
Yahoo Message Number: 1453
If he is right, that would have to mean that they are going to bring the gas Kodiak "back" as they killed it last fall to (so it is said) concentrate on the more profitable Seneca line. I'm not surprised about the move of the Seneca line to Freightliner as I think it would be a much better platform.

Don

On 24-Jul-08, at 10:06 AM,


Re: The nightmare continues

Reply #13
Yahoo Message Number: 1454
It is really sad to see all the problems with Jayco, Gulfstream, and Fourwinds on this site. I
joined it specifically to learn about the Kodiak chassis and realted issues before I would
order. Clearly the majority of the issues here are the RV manufacturer's cause, not the
Kodiak chassis. But most important for me is that I will not have to make the same
mistakes and buy a Jayco, Gulfstream, or Fourwinds product. I am ordering a Bigfoot
4000 32' as they seem to be way above these other manufacturers in quality and service. I
sure hope so.

I would not tolerate the problems some of you have had, and while I had one dealer
"begging me" to buy a Jayco Seneca discounted down to $100,000, Jayco is the last
company I would chose to do business with...especially after reading about the problems
and poor service they provide.

No wonder some many RV manufacturers and dealers are going belly up during this
depression...perhaps the ones that survive will do so because they provide a product that
displays some pride in workmanship and customer service that they are happy to offer.


Re: The nightmare continues

Reply #14
Yahoo Message Number: 1455
, "Chuck Griffiths"
wrote:

Quote
I am ordering a Bigfoot 4000 32' as they seem to be way above these >
other manufacturers in quality and service. I
sure hope so.

Chuck, A wise decision... wish I could also afford that decision.
Please keep us posted as to your ongoing experiences with Bigfoot.
Thanks, Bill


Re: The nightmare continues

Reply #16
Yahoo Message Number: 1457
, "Ron Hall"
wrote:
Quote
IMHO if I was looking for a high quality MH on a Kodiak Chassis. I
would be looking at a Pony Express made by Silver Crown. Lot more RV
than what Big Foot has to offer.
http://www.silvercrowncoach.com/motorhome-specs.php

FWIW... I looked hard at the Pony Express and I agree that overall it
is designed and built with a great deal more quality than most of those
built around the Elkhart Area. However for all of that great quality,
it is not designed to be a 4-season coach. There are some add-ons that
help, like holding tank heat strips, but the plumbing, fresh water and
holding tanks are all exposed to the elements (not enclosed as in a
true basement design). Also, unless they've changed things since last
year, some of the models still have a combined black/grey tank. Their
roots lie with the racing crowd but they have been moving slowly to
also encompass the general RV community. Don't know if their coaches
all sport an RVIA sticker yet or not. So while they build coaches that
are far superior to the ones most of us in this group own, they are not
designed from the get-go to be an true all-season motorhome like
Bigfoot. Of course this is all just idle talk on my part since they are
both out of my price range but it's still fun to look and dream...

Bill

Re: The nightmare continues

Reply #17
Yahoo Message Number: 1458
Sound like you did your home work. I hope you BigFoot is trouble free.
My sister and her husband have a 29' BigFoot. Some great stuff in it.
But the drawers, slides and cabinet doors sure could use some better
hardware.

Re: The nightmare continues

Reply #18
Yahoo Message Number: 1469
I have to agree with Bill regarding Pony Express. Bigfoot is probably one of the only true 4
season motor homes and we intend to use it for ski trips to places we have always wanted
to go but could not afford the room and board! Plus the Winter Olympics in Whistler BC in
2010. We checked most of the A's and C's out, including Dynamax (too low to the ground,
only 5.25 " of clearance, and not winterized). Bigfoot, while a little more costly than most
C's, now is the time to order and buy one. If anyone is interested, contact me via private
post and I'll be happy to tell you more and put you in touch with my dealer (over 8 hours
from here).

On a different tact, we chose to spend the money because flying has become too
expensive and too much of a hassle. Even given the cost of fuel, we can travel to Mexico,
Alaska, all over the US, spend less, have more fun, eat and sleep where we choose, etc. for
a whole lot less than taking ANY US airline. We don't have to take our shoes off or be
insulted and searched unless we want too! So far as I know, no terrorist has used an RPG
against any RV (though Jayco may becoming a target!!!) I get first class seating and
treatment, can have all the peanuts I want, and can even "check" more than one bag!

So for us, the investment, as retired folks, in a high end RV, was the natural choice, even
when putting the cost to the "pencil" test. I believe more and more folks who want to
travel will do the same if you take the time to calculate air travel (especially if you opt for
first class as we did (at 6'4" those coach seats suck) so we always paid more or used
frequent flyer miles and upgraded).

Just waiting for delivery!


Re: The nightmare continues

Reply #19
Yahoo Message Number: 1470

Chuckles,

Well spoken!!! And on a positive note. The only reason the industry is beginning to try to prove to the public that they want to improve quality and safety is because forums like ours exist! If you review the link I sent earlier, Four Winds focus was that the PDI was an independent company providing the service...and every trailer that failed the PDI was sent back to the factory so the problem could be corrected on the production line, where it should be! I can assure you that others will follow that lead... if they could only get off their butts on the motorhome side of the market!

Kudos to Don for providing such an important service to the consumer...

Denny


Re: The nightmare continues

Reply #20
Yahoo Message Number: 1474
, Dmyhre943@... wrote:

Quote
Well spoken!!! And on a positive note. The only reason the industry is
beginning to try to prove to the public that they want to improve
quality and

Quote
safety is because forums like ours exist!

Denny

Amen Again Brother Denny...!

I'm thinking (hoping) that all of the forums may provide the necessary
catalyst to finally get the industry to clean up their collective act.
As in most areas... communications is the key! The forums are providing
a valuable documentation service for each and every issue faced by
disappointed, insensed, weary, etc. owners. Digital photography is
allowing all of us to upload and clearly show specific instances of the
problems we are faced with. The photos, along with written descriptions,
are proliferated more each day as more and more interested people log in
to see the latest in the RV industry soap opera.

So everyone... keep those stories AND PHOTOS coming!

Bill

Re: The nightmare continues

Reply #21
Yahoo Message Number: 1478
-I highly suggest you write the CEO of Jayco and if you need the name
and address let me know. He will take care of your issue I promise.
Dane

-- In KodiakChassisClassC@yahoogroups.com, "JD"  wrote:
Quote
After a month at the dealer, they told me the Greyhawk was finally
repaired. A new inverter, a new control board in the generator, a
new thermostat for the fantastic fan, a new door strut, a new switch for
the generator, some other parts and a bunch of labor.

Jayco refused to do anything about the coach door sticking when the
jacks are down or when it gets cold outside, saying it is not a
warranty issue, but the dealer adjusted the door. We'll see. Jayco
refused to authorize any fix to the leveler control box that keeps
falling off, other than screwing it back into the same place it fell
off of. The dealer agreed with me that there was no way it would
hold and put some double stick tape on it. I don't know if that will
work;

Quote
it doesn't seem very professional. The dealer said the problem is
that Jayco just screws them into luaun with no backing or other
support, and relies on their light weight to keep them from falling
off.
Quote
The dealer did succeed in finding the antenna booster button, but
had to remove the DVD player to get to it, either to find it or switch
it on, I am not sure which. They tried to charge me for doing so, but
relented and wrote off the charge when I argued that simply asking
where the thing was located was not a repair request. They told me
not to try and use the button as it was impossible to reach. I
asked about turning the booster off if I wanted to hook up to cable and
they pretty much said not to do that....so that is that.

Okay, fine. So I look at the tv/dvd cabinet while the repair guy is
standing there. The shelf supporting the dvd had broken loose.
Upon further inspection, the service guy pointed out that the entire side
panel of the cabinet had warped (I guess from sitting in the sun
for a

Quote
month at the dealer). Back into the shop it goes. About a half
hout later it comes back out and had been clamped, glued and maybe
stapled back together. The service guy said the whole thing was warping and
that I better keep an eye on it. I asked if they could order the
parts now and I would bring it back in a month when they came in, so
the RV didn't have to sit around at the dealer, but he said that
since it was temporarily fixed now, jayco would not authorize further
repair until it fell apart...I would have to wait until then.

So, I hop in the driver seat and look up at the replaced backup
monitor and see it is barely attached to the ceiling of the cab. I
go and get the service guy again, who shows me how it is attached with
little spring clips that simply hold it in place with pressure. He
fiddled around with it for about 10 minutes and got it positioned
correctly and suggested I avoid touching it too much and keep an eye
on that, too.

Well, I get it back home and guess what? The light fixture over the
dinette has fallen out again. It made it about 65 miles. I look at
it more closely and see the repair consisted of twisting the fixture
about an inch and screwing it into the vinyl again. I called the
dealer and complained and they told me, quite bluntly, that I should
expect things to continue breaking, falling off and failing for the
next year or so, and that I will probably need to get something
fixed after each of the first half dozen or so trips (now, keep in mind
that so far, each repair visit has lasted a month to six weeks). They
said that jayco will not authorize real repairs until minor fixes are
tried and fail, and that they had performed the standard repair for that
kind of thing, which was all jayco would authorize. I think what he
meant was that jayco expects them to stall any real repairs until
the warranty runs out. He also told me that if the dealer notices a
defect, jayco will not authorize a repair, they have to wait and see
if the customer complains.

The dealer says that this is typical of all RVs, regardless of
manufacturer or price, but this is my 4th rv, and my 3rd new one,
and it has been the worst (and the most expensive) so I don't know if I
believe him.

I don't know who is responsible for what, but so far my direct
dealings with jayco haven't been very rewarding, and they have
refused to fix the bumper that is clearly crooked, describing it as a
cosmetic issue not covered by warranty.

So, I walk out of the RV to go into the house. As I walk by the
right rear of the coach, I notice the bubble. Yes, the sidewall is
delaminating. I fear that will be declared to be cosmetic as
well. I

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have had this thing for 8 months, out of which it has been in for
service for 2.5 months. I have used it once. It obviously now
needs sidewall work, and I have no idea how long that will take; it needs
the dinette light fixture repaired again, the tv cabinet will need
to be replaced; I don't know if the backup monitor will stay in place
and I have no idea what else is about to go wrong. On the plus side,
the new door strut works great and the solar system I installed is
working nicely. I haven't had the nerve to see if they fixed the dinette
correctly or to see if I can open the doors when the levelers are
down. I don't even want to go near the rv, not knowing what else I
will find.

I am so disappointed in this thing. If I thought there was a prayer
of selling it for anywhere close to what I paid it would be on
craigslist in the morning. If I ever get the problems corrected I
will have to keep it forever, as I don't want to go through this
again.
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If you are looking at getting an RV and if you read this in time,
please, for the love of G**, don't buy a Jayco.

To those of you who have a jayco and are happy, I envy you, and
please don't attack me for describing my problems. For those who have had
good service from jayco, I only hope I will someday become one of
you,