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32SS End cap separation response

Yahoo Message Number: 325
I just got a note back from Jayco about the photos I sent them of my end
cap separating. I need to set up an appointment for the local dealer to
look at it, but I don't know how he'll properly fix it. His service area
is an open carport area with no indoor facility for it to be torn apart
and fixed.

Quote
Dear Mr. Gimlick,

Thank You for taking the time to email Jayco Customer Service. Your
questions and concerns are important to us. I have reviewed the
photos. This should not be a problem for any Jayco dealer to handle.
As you know, something is not right but I do not feel it is a
structural issue. I would like to see an appointment made at your
earliest convenience to complete this repair. An inspection would
need to be made by a Jayco dealer even if a factory repair is needed.
This will be covered by the Jayco warranty for parts and labor. I
will note your concerns and pictures of the issue into your unit file
for any future reference needed.

Thanks again, for the opportunity to be of assistance. Your contact
is greatly appreciated.

Craig Newcomer Customer Service

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Take care,
Greg