Important - New Poll re Norcold refrigerator - hinge problem March 15, 2010, 12:33:42 am Yahoo Message Number: 3876You will find a new poll addressing the Norcold hinge problem at the following link. Please take a few minutes and provide the information requested.http://autos.groups.yahoo.com/group/KodiakChassisClassC/pollsThanksDon LeslieGroup Owner Quote Selected
Re: Important - New Poll re Norcold refrigerator - hinge problem Reply #1 – March 15, 2010, 08:48:18 am Yahoo Message Number: 3878Don, great idea about this poll.Now, it seems like, from the results so far, most people did not have a problem but would like to by the reiforcement brackets.How do we do that? Do we have part numbers available, would they sell even though we had no problem?thanksMo Quote Selected
Re: Important - New Poll re Norcold refrigerator - hinge problem Reply #2 – March 15, 2010, 08:51:25 am Yahoo Message Number: 3880Mo, we will see where this goes and then funnel the results back to some folks who may be able to to have the brackets available for sale - if we are lucky.Greg Gimlick may be able to provide a better answer. Greg???Don Quote Selected
Re: Important - New Poll re Norcold refrigerator - hinge problem Reply #3 – March 15, 2010, 10:00:17 am Yahoo Message Number: 3887Attachments :QuoteNow, it seems like, from the results so far, most people did not have aproblem but would like to by the reinforcement brackets.How do we do that? Do we have part numbers available, would they sell even though we had no problem?I'll be anxious to see the end result of this poll. Most of our units arepretty new, but mine broke just inside of two years. I do have a factoryreinforcement bracket made by Norcold installed on my new door. It took 5minutes for me to install. These have no part number yet and are notavailable for sale or distribution. Hopefully these will be made availablesoon and should be pretty inexpensive. You can see the one on mine in thephoto section:http://groups.yahoo.com/group/KodiakChassisClassC/photos/album/0/listIt's in my group "ggimlick"The bracket just slips into the gap at the bottom of the door and then asteel washer is placed over the pin before the door is set back on it. Thatspreads the load out over the steel bracket rather than concentrate it atthe plastic hinge point.This poll is to provide some data to Norcold. They are not involved in thispoll nor do they know we are doing it.Maybe the problem isn't wide spread, I don't know, but a search on RV.netyields an awful lot of references to breaking hinges.I would love to show up at our "rally" with a box of them, but the rally isa week too early for me to attend :-(If you have a Norcold unit, PLEASE respond to the poll.Take care, Greg Quote Selected
Important - New Poll re Norcold refrigerator - hinge problem Reply #4 – March 15, 2010, 11:46:03 am Yahoo Message Number: 3892Some of the poll choices did not match my situation very well -I did have a door that failed, but Norcold sent me a new door, and I installed it myself.My failure, and replacement, were so long ago (2006), that I don't know if I received a new style door.I have inspected my (new) door and see what looks like stress lines in the plastic, and there might be a fracture (I would need to remove the door and inspect with a magnifying glass to be sure of the crack.)centerA few weeks back I contacted Norcold and got this response:From: DDownard@... on behalf of Info@...Sent: Friday, February 26, 2010 4:02 PMTo: Billy PinerSubject: Re: Norcold N841IM Lower DoorGood Afternoon, The doors have been reinforced, however there is not a part that you can purchase. It is all part of the door and the wholedoor would need to be replaced. I do apologize for the inconvenience.Sincerely, DarleneConsumer ServiceThetford Corp/Norcold InccenterAt least there is now a paper trail and evidence of a prior failure - the last time ours broke, I was standing by the dinette when the wife opened the frig. She screamed and I caught the door before it hit her foot. If it breaks again, and does any damage... I hope to own NorcoldJ Quote Selected
Re: Important - New Poll re Norcold refrigerator - hinge problem Reply #5 – March 15, 2010, 12:05:08 pm Yahoo Message Number: 3894Billy Piner said:QuoteSome of the poll choices did not match my situation very well -I did have a door that failed, but Norcold sent me a new door, and Iinstalled it myself.QuoteMy failure, and replacement, were so long ago (2006), that I don't know ifI received a newWe couldn't hit it all perfectly, but you could reply to the poll sayingthat Norcold has told you the whole door needs replacement.I've sent a copy of the response you got from Norcold to someone inside theplant who is not happy about the way these are being handled, especiallywhen there is obviously a part available, but not being distributed.Take care, Greg Quote Selected
Re: Important - New Poll re Norcold refrigerator - hinge problem Reply #6 – March 15, 2010, 10:34:02 pm Yahoo Message Number: 3907ThanksAlso, I'm sure I marked the poll as they said I needed to replace the whole door... that is what I did. Just that I seem to be headed down that same road againLcenterBilly Piner said:QuoteSome of the poll choices did not match my situation very well -I did have a door that failed, but Norcold sent me a new door, and Iinstalled it myself.QuoteMy failure, and replacement, were so long ago (2006), that I don't know ifI received a newWe couldn't hit it all perfectly, but you could reply to the poll sayingthat Norcold has told you the whole door needs replacement.I've sent a copy of the response you got from Norcold to someone inside theplant who is not happy about the way these are being handled, especiallywhen there is obviously a part available, but not being distributed.Take care, Greg Quote Selected