Norcold NEW DOOR April 20, 2010, 12:51:29 pm Yahoo Message Number: 4327A call to Norcold was met with an instantaneous name, address etc. and a new door is shipped out directly to me.BTW - it was an 821 Norcold Quote Selected
Re: Norcold NEW DOOR Reply #1 – April 20, 2010, 12:58:02 pm Yahoo Message Number: 4329Victor Burns wrote:QuoteA call to Norcold was met with an instantaneous name, address etc. and anew door is shipped out directly to me.Wow, I'm impressed! This is better service than most people have talkedabout so maybe Norcold is coming around. Mine broke under warranty andthe dealer I bought the unit from took care of it thru Jayco & Norcold.Now I'm out of warranty and hopefully it won't happen again since I putthe little reinforcement bracket on when I installed the door. No wordyet from Norcold as to when these will be available to us.QuoteBTW - it was an 821 NorcoldThis is the same unit I have.Take care, Greg Quote Selected
Re: Norcold NEW DOOR Reply #2 – April 20, 2010, 01:18:32 pm Yahoo Message Number: 4330Victor that was very encouraging to read. Pleased that Norcold has recognized the problem. We've liked our last three fridges (all Norcold and 2 were 4 door and very large) so I'm glad I don't have to be disappointed.Don Quote Selected
Re: Norcold NEW DOOR Reply #3 – April 20, 2010, 01:56:12 pm Yahoo Message Number: 4331I want the new bracket too so I don't have this problem again. Norcold knows nothing about it at all. I wonder what we can do to get some of these from the source on the board here?VictorFrom: Don Leslie To: KodiakChassisClassC@yahoogroups.comSent: Tue, April 20, 2010 10:16:25 AMSubject: Re: [KodiakChassisClassC] Norcold NEW DOORVictor that was very encouraging to read. Pleased that Norcold has recognized the problem. We've liked our last three fridges (all Norcold and 2 were 4 door and very large) so I'm glad I don't have to be disappointed.Don Quote Selected
Re: Norcold NEW DOOR Reply #4 – April 20, 2010, 06:49:21 pm Yahoo Message Number: 4332When my 821 broke under warranty, the same thing happened - Norcold shipped the door directly to me.However, I have called about the reinforcement bracket - said there was no part number available to sale to the public - and will be pissed if my door breaks again before I can get a bracket. Quote Selected
Re: Norcold NEW DOOR Reply #5 – April 20, 2010, 08:52:08 pm Yahoo Message Number: 4336Victor Burns wrote:QuoteI want the new bracket too so I don't have this problem again. Norcoldknows nothing about it at all. I wonder what we can do to get some ofthese from the source on the board here?I forwarded the results of the poll to my friend who is a supplier forNorcold and he got it to the engineer who is trying to push these thingsout the door. It's not really in his division so he's going "back door"to try to get them out....and not having much luck apparently. It's asimple fix and looks like it will work well to protect the hinge frombreaking because it takes the load and spreads it out beyond the plastichinge.I'll fire off another email with this latest result from Norcold service.Take care, Greg Quote Selected
Re: Norcold NEW DOOR Reply #6 – April 20, 2010, 10:50:42 pm Yahoo Message Number: 4337Why don't you see if he can snag a half dozen on the brackets for us poor saps that need them... Quote Selected
Re: Norcold NEW DOOR Reply #7 – April 20, 2010, 11:28:42 pm Yahoo Message Number: 4338We might need more than a 1/2 dozen. I would pay to get one.From: Billy To: KodiakChassisClassC@yahoogroups.comSent: Tue, April 20, 2010 7:50:29 PMSubject: [KodiakChassisClassC] Re: Norcold NEW DOORWhy don't you see if he can snag a half dozen on the brackets for us poor saps that need them... Quote Selected
Re: Norcold NEW DOOR Reply #8 – April 21, 2010, 08:18:28 am Yahoo Message Number: 4339My dealer will be installing my new door at the end of next week.. I will let everyone know if it came with the new bracket attached, or if it looks reinforced.Dave Sparke Quote Selected
Re: Norcold NEW DOOR Reply #9 – April 21, 2010, 09:48:06 am Yahoo Message Number: 4340 I would too just for the peace of mind.Victor Burns wrote: Quote Selected
Re: Norcold NEW DOOR Reply #10 – April 21, 2010, 10:24:22 am Yahoo Message Number: 4341Billy wrote:QuoteWhy don't you see if he can snag a half dozen on the brackets for uspoor saps that need them...I've been trying to do just that, but I'm assuming losing his job overit isn't big on his list of things to do this month. He was worried Iwould leak his name to the RV lists in the first place.Take care, Greg Quote Selected
Re: Norcold NEW DOOR Reply #11 – April 30, 2010, 01:33:11 pm Yahoo Message Number: 4414No how do you suppose I remove the Wood Cabinet looking door face from the old refirgerator door and get that installed onto the new one?From: Victor Burns To: KodiakChassisClassC@yahoogroups.comSent: Tue, April 20, 2010 10:56:05 AMSubject: Re: [KodiakChassisClassC] Norcold NEW DOORI want the new bracket too so I don't have this problem again. Norcold knows nothing about it at all. I wonder what we can do to get some of these from the source on the board here?VictorFrom: Don Leslie yahoo.ca>To: KodiakChassisClassC @yahoogroups. comSent: Tue, April 20, 2010 10:16:25 AMSubject: Re: [KodiakChassisClass C] Norcold NEW DOORVictor that was very encouraging to read. Pleased that Norcold has recognized the problem. We've liked our last three fridges (all Norcold and 2 were 4 door and very large) so I'm glad I don't have to be disappointed.Don Quote Selected
Re: Norcold NEW DOOR Reply #12 – April 30, 2010, 06:41:12 pm Yahoo Message Number: 4417Do you have that phone number handy? My door broke on my 841 and I definitely need that bracket too! Quote Selected
Re: Norcold NEW DOOR Reply #13 – April 30, 2010, 06:42:55 pm Yahoo Message Number: 4418Is this problem just with the 821 Norcold's I have a 621 in mine.fredzust wrote: Quote Selected
Re: Norcold NEW DOOR Reply #14 – April 30, 2010, 07:53:57 pm Yahoo Message Number: 4419I just called Thetford Norcold. You need to have your fridge model number, serial number, coach manufacturer, serial number and your VIN# when you call.I do not have the number handy. Google in your friend:Contact UsThetford CorporationCustomer Service Department1-800-543-1219Thetford and Norcold Domestic FacilitiesCorporate Headquarters, Administrative and Marketing OfficesStreet Address7101 Jackson RoadAnn Arbor, MI 48103Phone: 1-800-543-1219734-769-6000Fax: 734-769-2023Mailing AddressP.O. Box 1285Ann Arbor, MI 48106From: fredzust To: KodiakChassisClassC@yahoogroups.comSent: Fri, April 30, 2010 3:41:05 PMSubject: [KodiakChassisClassC] Re: Norcold NEW DOORDo you have that phone number handy? My door broke on my 841 and I definitely need that bracket too! Quote Selected
Re: Norcold NEW DOOR Reply #15 – April 30, 2010, 08:20:51 pm Yahoo Message Number: 4420, Victor Burns wrote:QuoteNo how do you suppose I remove the Wood Cabinet looking door face from the old refirgerator door and get that installed onto the new one?Victor, when you take the door off, on one side is a plastic strip (retainer) that you sort of peel off and then the wood part will slide out. You slide it into the new door, put the plastic strip back on and you're set.Bob Quote Selected